Privacy Policy

1. Introduction

This Privacy Policy governs the collection, use, storage, and disclosure of personal information by ratu46, an online betting platform serving Indonesian players. This policy applies to all users of the ratu46 website, mobile applications, and related services (collectively, the "Platform").

ratu46 operates as a data controller with respect to the personal information we collect from our users. We are committed to compliance with applicable data protection laws and regulations, including international standards for online gaming privacy and Indonesian consumer data protection principles.

By creating an account, accessing the Platform, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with any aspect of this policy, you must not use the ratu46 Platform.

2. Information We Collect

2.1 Personal Information You Provide

When you register for a ratu46 account, we collect the following personal information directly from you:

• Identity Information: Full legal name as it appears on your national identity card (KTP), date of birth, gender, and nationality.
• Contact Information: Email address, mobile phone number, and residential address including city and postal code.
• Verification Documents: Copies of your Indonesian national identity card (KTP), proof of address documents (utility bills or bank statements), and selfie photographs for identity verification purposes.
• Financial Information: Bank account details for deposits and withdrawals, including bank name (such as BCA, BRI, BNI, or Mandiri), account number, and account holder name. E-wallet information for OVO, DANA, GoPay, or other payment methods you choose to use.
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers if applicable.

2.2 Information Collected Automatically

When you use the ratu46 Platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, unique device identifiers, and mobile network information.
• Usage Data: Pages visited, features accessed, games played, bets placed, time spent on different sections, click patterns, and navigation paths through the Platform.
• Location Data: IP address, geographic location (country and city level), and time zone to verify that you are accessing the Platform from within Indonesia as required by our terms.
• Transaction Information: Complete history of deposits, withdrawals, bets placed, wins, losses, bonus claims, and account balance changes.
• Communication Records: Records of your communications with our customer support team via live chat, email, or other channels, including timestamps and content of conversations.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Confirmation of transaction status and payment verification from Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, etc.) and e-wallet providers (OVO, DANA, GoPay, etc.).
• Identity Verification Services: Verification of identity documents and fraud detection data from specialized KYC (Know Your Customer) service providers.
• Game Providers: Gaming session data, game outcomes, and technical performance data from third-party casino and slot game providers integrated into our Platform.

3. How We Use Your Information

ratu46 uses the personal information we collect for the following purposes:

3.1 Account Management and Service Provision

• Creating and maintaining your ratu46 account
• Verifying your identity and age (21+ requirement) to comply with legal obligations
• Processing deposits, withdrawals, and other financial transactions
• Enabling you to place bets and play games on our Platform
• Managing your account settings, preferences, and profile information
• Providing customer support and responding to your inquiries

3.2 Legal and Regulatory Compliance

• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Preventing fraud, unauthorized access, and other illegal activities
• Detecting and preventing bonus abuse and terms violations
• Maintaining records as required by gaming licenses and regulatory authorities
• Responding to legal requests from law enforcement or government agencies when required by law

3.3 Platform Improvement and Analytics

• Analyzing user behavior to improve Platform functionality and user experience
• Identifying technical issues and optimizing Platform performance
• Conducting internal research and statistical analysis to enhance our services
• Testing new features and game offerings

3.4 Marketing and Communications

• Sending promotional offers, bonuses, and special deals (with your consent)
• Notifying you of new games, features, and Platform updates
• Personalizing your experience with relevant content and recommendations
• Sending transactional emails related to your account activity (deposits, withdrawals, bet confirmations)

3.5 Responsible Gaming

• Monitoring betting patterns to identify potential problem gambling behavior
• Implementing and enforcing deposit limits, loss limits, and self-exclusion requests
• Providing responsible gaming tools and resources
• Complying with responsible gaming obligations under our licensing terms

4. Information Sharing and Disclosure

ratu46 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information in the following circumstances:

4.1 Service Providers

We share personal information with trusted third-party service providers who assist us in operating the Platform, including:

• Payment Processors: Banks and e-wallet providers that process your deposits and withdrawals (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, etc.).
• Identity Verification Services: Specialized KYC providers that verify the authenticity of your identity documents.
• Game Providers: Third-party casino, slot, and live dealer game providers such as Evolution Gaming, Pragmatic Play, and others integrated into our Platform.
• Cloud Hosting: Infrastructure providers that host our servers and databases.
• Customer Support Tools: Live chat and helpdesk software providers.
• Analytics Services: Tools that help us understand Platform usage and improve user experience.

All service providers are contractually obligated to protect your personal information and use it only for the specific purposes we authorize.

4.2 Legal and Regulatory Authorities

We may disclose your personal information to law enforcement, regulatory bodies, or government agencies when:

• Required by law, court order, subpoena, or legal process
• Necessary to comply with gaming license obligations and regulatory reporting requirements
• Required to investigate suspected fraud, money laundering, or other criminal activity
• Necessary to protect the rights, property, or safety of ratu46, our users, or the public

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email and/or prominent notice on the Platform before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with other third parties when you have given explicit consent for such sharing.

5. Data Security Measures

ratu46 implements comprehensive technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

5.1 Technical Security

• Encryption: All data transmitted between your device and our servers is protected using 256-bit SSL (Secure Socket Layer) encryption, the same technology used by banks.
• Secure Storage: Personal information is stored on secure servers with restricted access, encrypted at rest using industry-standard encryption algorithms.
• Firewall Protection: Our infrastructure is protected by advanced firewalls and intrusion detection systems.
• Regular Security Audits: We conduct regular vulnerability assessments and penetration testing by independent security firms.
• Two-Factor Authentication: Optional 2FA is available to add an extra layer of security to your account.

5.2 Organizational Security

• Access Controls: Access to personal information is restricted to authorized personnel who require it to perform their job functions.
• Staff Training: All employees handling personal data receive regular training on data protection and privacy principles.
• Confidentiality Agreements: All staff and service providers are bound by strict confidentiality obligations.
• Incident Response: We maintain a comprehensive data breach response plan to quickly address any security incidents.

5.3 User Responsibility

While we implement robust security measures, you also play a critical role in protecting your account. You should choose a strong, unique password, never share your login credentials, log out after each session on shared devices, and immediately report any suspicious account activity to our support team.

6. Data Retention

ratu46 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6.1 Active Account Data

While your account is active, we retain all account information, transaction history, and related data to provide ongoing services and comply with legal obligations.

6.2 Closed Account Data

After you close your account, we retain certain information for a period of seven years as required by financial regulations, anti-money laundering laws, and gaming license obligations. This includes identity verification documents, transaction records, and betting history. After the retention period expires, personal information is securely deleted or anonymized.

6.3 Legal Holds

If your account is involved in any legal proceedings, regulatory investigation, or dispute, we may retain relevant information for longer periods as necessary to resolve such matters.

7. Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you. You can request this information by contacting our support team. We will provide the information in a commonly used electronic format within 30 days of your request.

7.2 Right to Rectification

If any personal information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update most information directly through your account settings or by contacting support.

7.3 Right to Erasure

You have the right to request deletion of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected. However, this right is subject to our legal obligations to retain certain information for compliance, fraud prevention, and regulatory purposes.

7.4 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes at any time. You can opt out of marketing emails by clicking the unsubscribe link in any promotional email or by adjusting your communication preferences in your account settings.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, machine-readable format and to transmit that information to another service provider where technically feasible.

7.6 Exercising Your Rights

To exercise any of these rights, please contact our Data Protection Team at [email protected] with the subject line "Privacy Rights Request." We will respond to your request within 30 days. We may require verification of your identity before processing your request.

8. Cookies and Tracking Technologies

The ratu46 Platform uses cookies and similar tracking technologies to enhance user experience, analyze Platform usage, and deliver personalized content.

8.1 What Are Cookies

Cookies are small text files stored on your device when you visit our Platform. They help us remember your preferences, keep you logged in, and understand how you use the Platform.

8.2 Types of Cookies We Use

8.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may affect Platform functionality and prevent you from using certain features. Instructions for managing cookies in common browsers can be found in your browser's help section.

9. Children's Privacy

The ratu46 Platform is intended exclusively for individuals who are at least 21 years of age. We do not knowingly collect personal information from anyone under the age of 21. Our registration process requires users to confirm they meet the minimum age requirement, and we verify age through identity document checks during the KYC process.

If we discover that we have inadvertently collected personal information from a person under 21 years of age, we will immediately delete that information and permanently close the associated account. Any funds deposited will be returned to the source, and any winnings will be forfeited.

Parents or guardians who believe their child has provided personal information to ratu46 should contact us immediately at [email protected]. We take underage gambling prevention seriously and cooperate fully with parents, guardians, and authorities to protect minors.

10. Changes to This Privacy Policy

ratu46 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Send you an email notification to your registered email address
• Display a prominent notice on the Platform homepage and/or dashboard
• Require you to acknowledge the updated policy before continuing to use certain features (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of the ratu46 Platform after changes are posted constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact ratu46's Data Protection Team:

For general customer support inquiries not related to privacy, please use our standard support channels. For urgent security concerns, such as suspected unauthorized account access, please contact us immediately via live chat for fastest response.